When will I recive my order?
It takes between 3 and 7 business days to process an order, after which we will send it to you.
The shipping time depends on your location, but you can estimate it as follows:
USA (For orders managed from this country): Between 5 and 8 business days
Europe (For orders managed from this continent): Between 5 and 8 business days
International: 10-20 business days
Where is my order shipped from?
We work with an on-demand printing company with management centers in America and Europe!
Will I have to pay customs fees for my order?
International orders may incur additional customs charges. This rate is not under our control, and it is the decision of your customs agency. Customs policies vary enormously between countries, so we recommend talking to your local authorities to clarify this point.
My order should have arrived by now, but I still haven’t received it. What I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask for your order at your local post office.
● Ask your neighbors if the carrier had left your package.
*Avoid theft. If you will not be home on the day of delivery, use your work address or where you will be.
If the address is correct and the package is not in the post office or with your neighbors, please
Contact us at firstname.lastname@example.org with your order number. If there is any problem with your shipping address, we could send your product back to you, but you will have to bear the costs.
Note: Your postcode is a crucial part of your address. Make sure you enter it correctly.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is
sent. If you have any questions about your shipment, contact us at
I have received a wrong or damaged product. What I do?
We are sorry if your product has arrived damaged. To solve it as soon as
possible, send us a
email to email@example.com in a week from the moment of delivery with photos of your
damaged product, your order number and any other details you have about the order.
We will contact you with a solution as soon as possible!
What is your return policy?
We do not offer returns or exchanges, but if something happens with your
order, please contact us
Do you return the money?
We only offer a money-back to customers who receive wrong or damaged items.
If this is your case, please contact us at [your contact email] with photos of your article and we will find a solution.
Can I exchange a product for a different size or color?
At this time we do not offer changes. If you are not sure which size will fit you best, check our size guides in the product descriptions.
It is not a common case, but it can happen that there is an error in the labeling of a product.
If that is the case, contact us at firstname.lastname@example.org as soon as possible until one week, from the time of delivery. Include your order number and photos of the
item in question and we will help you as soon as possible.